Question

To ask Her Majesty’s Government what action they are taking in the Consumer Rights Bill to ensure that sports fans buying tickets through secondary markets have a right to basic information about the seat and row they have on their ticket for a sporting event; whether they consider that fans should have a right to know the original face value of a ticket; and whether they consider that they should have an opportunity to ascertain whether the ticket is genuine by being able to review essential details on the ticket with the box office.

As the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and associated guidance make clear. The provision of certain information on tickets offered for sale to the public is an existing requirement for traders (including “for a ticket associated with a particular reserved seat (e.g. Seat 1, Row A) the seat number”).

However, since Report Stage I have been discussing these issues with Ministerial colleagues and interested parties, and will continue to do so, in order to ensure the genuine concerns of fans and ticket sellers are addressed.