Question to the Department for Transport:

To ask Her Majesty's Government what recent discussions they have had with UK airline companies about ensuring refunds for customers whose travel arrangements were cancelled as a result of the COVID-19 pandemic.

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. Airlines are working hard to answer the high call volumes and to process the very large number of applications for refunds.

The Government appreciates the distress and frustration consumers may be experiencing. The Department for Transport is in regular conversation with UK airlines and working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.