Question to the Department for Work and Pensions:

To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 9 November (HL2940), what plans they have to direct assessors for Personal Independence Payments to speak to more claimants directly before they make an initial decision.

Following the consultation with a heath professional and receipt of the subsequent functional assessment report, DWP Case Managers are trained to make outbound calls to customers, where necessary, as part of the decision-making process to clarify any gaps in evidence or further clarify customers’ restrictions.