Question to the Home Office:
To ask Her Majesty's Government (1) what assessment they have made of the problems affecting the Border Force's IT systems, and (2) what steps they are taking to reduce the impact of such problems on international travellers.
In recent weeks there have been a series of short interruptions of service for the Border Crossing system and eGates. We have taken actions to review and address the cause of these issues and have increased monitoring to identify system pressures early to avoid interruptions to service.
Border Force work closely with technology partners to minimise the impact of service interruptions and have a series of operational mitigations to manage the impact on passenger flows and ensure border security has been maintained at all times.