Question

To ask Her Majesty's Government why the Student Loans Company and HM Revenue and Customs joint accounting system is able to continue deducting repayments on loans via the PAYE system even when repayment has been completed; and why in such circumstances it is necessary for the individual customer to alert them to the situation and to reclaim overpayment.

It is possible for borrowers with Income Contingent Repayment (ICR) loans nearing the end of their repayment term to over-repay their loans because there is a time lag between the deductions from borrowers pay (by employers), HMRC's annual process for student loan repayment accounting and the student loans Company (SLC) subsequently receiving payment information from HMRC. As a consequence it is possible for people to over repay before the SLC becomes aware that their repayments should stop.

Because of this, SLC notifies borrowers in the final 23 months of repayment that they may opt out of the PAYE system and complete their loan repayments by Direct Debit (DD). This would ensure they do not over repay their loan. If borrowers choose not take up DD repayment it is likely that they will over repay. Borrowers are advised to monitor their own repayments. If they can demonstrate to SLC that they have paid enough by providing evidence, such as payslips, SLC can then ask HMRC to issue a "stop" notice to employers and refund any over repayments at the earliest opportunity.

The SLC provides guidance and tools to help borrowers calculate their loan balance and when they are likely to repay their loan in full. The SLC refunds all over repayments to borrowers' bank accounts.