Question to the Department for Transport:

To ask Her Majesty’s Government when they expect each train operating company to implement passenger compensation for delays of 15 minutes or more.

On 13 October 2016 the Secretary of State for Transport announced an improved compensation scheme for passengers if their train is more than 15 minutes late. We will implement the policy in the Govia Thameslink Railway (GTR) franchise, which includes Southern, within months. Following its introduction on GTR services, ‘Delay Repay 15’ will then be rolled out across the network starting with the new South Western, West Midlands and South Eastern franchises. All franchise competitions let by the Department for Transport (DfT) will include requirements to introduce this policy and the DfT is exploring opportunities to roll this out for all DfT franchises during this Parliament.