Question to the Department for Transport:

To ask Her Majesty’s Government what is their estimate of the amount of compensation due to passengers for delays and cancellations which was unclaimed from each train operating company during the last year for which figures are available.

The Department for Transport has not made an estimate of unclaimed compensation. The Office of Rail and Road considered this issue in its response to the Which? super-complaint on passenger compensation and has committed to working with the industry to agree a set of indicators that will show how the take-up of compensation is changing over time.

We are also working with the industry as it develops improvements to make the compensation process as easy for passengers as possible, including further automation. A number of train companies have already introduced fully automated compensation and other are planning to do so.