Question to the Department for Energy Security & Net Zero:

To ask His Majesty's Government what the total value of fines that levied on applied to energy companies for failing to install smart meters in properties within an appropriate timeframe is, broken down by (1) year, and (2) energy company, since 2023-24.

Under new Guaranteed Standards of Performance (GSOP) regulations customers are entitled to £40 compensation if their energy supplier fails to offer a smart meter installation appointment within 6 weeks of the customer requesting one. These regulations came into force on 23rd February 2026 and therefore no performance data is yet available. Ofgem is responsible for compliance and ongoing monitoring of these new Guaranteed standards.

From 2022 until the end of 2025, energy suppliers were required to meet minimum annual installation targets. In 2023, six large suppliers agreed to pay £10.8m into the Voluntary Redress Fund for not meeting 2022 targets.