Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what plans they have to promote consumer confidence in buying online; and what assessment they have made of the performance of delivery companies in this regard.

Through the Consumer Right Act 2015 and other legislation, the Government ensures that consumers have specified rights when shopping online. Furthermore, the Government is consulting on measures to boost these online rights further, including proposals to prevent consumers being misled by fake reviews and preventing online exploitation of consumer behaviour.

Ofcom is the UK’s independent regulator of postal services. It monitors competition and consumer protection in the sector. Ofcom is currently conducting a review of postal regulation so that it remains relevant and fit for purpose in the light of market changes. It intends to publish a consultation later this year before concluding the review next year.