Question to the Department for Education:

To ask His Majesty's Government what assessment they made of the degree of contact hours that were being provided to students on courses at higher education providers when deciding to increase tuition fees to £9,535 from September 2025.

Higher education (HE) providers must be transparent about the way courses are advertised and delivered, to give students the information they need to make informed decisions. This should include information about the number and type of contact hours that students can expect, such as the balance between teaching that is delivered face-to-face and online.

The Office for Students (OfS) is the independent regulator of HE in England. The OfS regulates through conditions that apply to registered providers. Whilst the conditions of registration do not include a ratio of face-to-face to online teaching, they specify how providers must ensure that students receive a high-quality academic experience. For example, students must receive effective engagement, up-to-date resources, and sufficient support whilst undertaking their courses. The OfS can investigate providers where it has concerns that they are not providing the high-quality teaching students should expect.

If students are not happy with the quality of education they are getting, they should complain directly to the university or college first. If they are not happy with the outcome, they can escalate the complaint to the Office of the Independent Adjudicator for Higher Education.

Virtual learning can be of huge benefit to students, but it must support and not detract from the quality of a student’s learning experience. The OfS published its Blended Learning Review report in October 2022. It called on providers to make sure students have clear information about what they can expect when applying for courses and to work with their students to evaluate their experiences of blended learning.