Question to the Department for Transport:

To ask Her Majesty’s Government, in the light of the death of a man hit by a train at Horley Station on 22 October, what steps they are taking to ensure that passengers delayed by such incidents are provided with (1) information as the nature of the incident, (2) regular updates as to what is being done about the incident, and (3) expectations regarding resumption of services.

This is an operational matter for Network Rail and Train Operating Companies, who are responsible for ensuring effective messaging to passengers about disruption to services and the impact on their journeys, and for working with the emergency services as necessary to ensure services can resume at the earliest opportunity. The industry appreciates that where there has been an incident such as a fatality, messaging needs to be handled sensitively to avoid causing undue distress to passengers.