Question

To ask His Majesty's Government what plans, if any, they have to introduce an individual right of redress against online platforms.

The Online Safety Act contains strong user redress provisions. Complaints procedures must be accessible, easy to use and transparent, and providers must take appropriate action. Ofcom is able to use its enforcement powers in cases of non-compliance by platforms.

The Act requires Ofcom to review the effectiveness of these provisions within two years of their full implementation. With new duties coming into effect for Category 1 services next year, we expect the report to be completed in 2029.