Question to the Home Office:

To ask His Majesty's Government what plans they have to require all police forces in England and Wales to publish regularly up-to-date information on the time taken to answer (1) 999 calls, and (2) 101 calls.

999 performance data, including time taken to answer calls, is available for forces in England, Wales, Northern Ireland and Scotland on the police.uk website.

Data is available per force from November 2021 and new data is published monthly, one month in arrears. Members of the public can order the data to show average response times by each force, and the number and percentage of calls answered under 10 seconds, between 10 and (under) 60 seconds, and at 60 seconds or longer.

Unlike 999, there has been no national, consistent dataset for 101 performance data. Officials have worked closely with Policing to obtain agreement on definitions for the key metric of ‘Average Wait Time to Answer’ for 101 calls.

The Home Office will continue to work with Policing towards enabling consistent 101 performance data to be published.