Companies: Telephone Services

(asked on 13th July 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government whether they will lay regulations to update the Consumer Rights Act 2015 to give regulators such as Ofgem, the Financial Conduct Authority, and Ofcom, the power to fine firms who do not answer the telephone to customers within 10 minutes.


Answered by
Lord Callanan Portrait
Lord Callanan
Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)
This question was answered on 26th July 2022

The Government expects all firms to treat their customers fairly at all times. Business should be free to compete on matters such as price, quality and service. Provided consumers are not misled and able to make informed decisions, companies offering goods and services are free to offer their products and services under conditions of their choosing. The Government has no plans to amend the Consumer Rights Act 2015 on this issue.

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