Railways: Tourists

(asked on 22nd July 2019) - View Source

Question to the Department for Transport:

To ask Her Majesty's Government what assessment they have made of the customer experience of long-distance railway journeys for tourists; and what plans they have, if any, to improve that experience.


Answered by
Baroness Vere of Norbiton Portrait
Baroness Vere of Norbiton
Parliamentary Secretary (HM Treasury)
This question was answered on 5th August 2019

The latest National Rail Passenger Survey figures for Spring 2019 concluded overall passenger satisfaction for long-distance leisure travellers is 90%.

We are working collaboratively with train operators and other stakeholders to deliver the best possible experience for all passengers both on trains and at stations. This includes investing £48 billion to modernise our rail network to ensure passengers have the services they expect.

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