Southern: Standards
(asked on 13th September 2017) - View Source
Question to the Department for Transport:
To ask Her Majesty's Government what assessment they have made of the quality of passenger services on Southern Rail.
Answered by
Lord Callanan
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
This question was answered on 20th September 2017
The quality of passenger services on Southern Rail has been significantly better since the New Year with the Public Performance Measure of punctuality currently at 82%, compared to 62% in early December 2016. The latest National Rail Passenger Survey showed a 7% increase in overall journey satisfaction on Southern Rail compared with the previous survey.