Question to the Home Office:

To ask Her Majesty's Government what discussions they have had with the Border Force regarding problems encountered by passengers at e-gates with the new UK passports.

Passengers may be referred from the e-Gates to an officer at PCP desks for a variety of reasons. There are well defined processes for updating UK border systems when new documents are introduced and the performance of new British passports through UK border controls is being monitored. We are receiving feedback there may be higher levels of referrals with some of these passports and are working to determine root cause.