Immigration Controls: Airports

(asked on 11th May 2022) - View Source

Question to the Home Office:

To ask Her Majesty's Government what discussions they have had with the Border Force regarding problems encountered by passengers at e-gates with the new UK passports.


Answered by
Baroness Williams of Trafford Portrait
Baroness Williams of Trafford
Captain of the Honourable Corps of Gentlemen-at-Arms (HM Household) (Chief Whip, House of Lords)
This question was answered on 10th June 2022

Passengers may be referred from the e-Gates to an officer at PCP desks for a variety of reasons. There are well defined processes for updating UK border systems when new documents are introduced and the performance of new British passports through UK border controls is being monitored. We are receiving feedback there may be higher levels of referrals with some of these passports and are working to determine root cause.

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