Question to the Department for Transport:

To ask Her Majesty's Government what steps they are taking to encourage (1) banks, and (2) the holiday and travel sector, to pay refunds to customers whose holidays were cancelled due to the COVID-19 pandemic.

The Government recognises that businesses have legal obligations to ensure consumers are fairly compensated when cancellations occur. We have put in place a wide range of financial support to help businesses manage cashflow to enable timely refunds to consumers. Most are trying to arrange refunds due to Covid-19, where appropriate. However, the Competition and Markets Authority (CMA) has created a Covid-19 taskforce to allow reporting and to take appropriate enforcement action, if there is evidence that any business is behaving unfairly during the pandemic.