Question to the Cabinet Office:

To ask His Majesty's Government, further to the Written Answer by Baroness Anderson of Stoke-on-Trent on 18 June (HL580), what was the percentage of Key Performance Indicators on Capita contracts that fell into the 'inadequate' category or worse, for each of the last 16 quarters for which data is available.

The Commercial Playbooks require departments to publish key performance indicators (KPIs) on their most important contracts. Within the data generated through this mechanism, across the last 16 quarters, the average percentage of published KPIs with inadequate ratings on Capita contracts across all departments was 9%. 'Inadequate' is the lowest rating.