Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what is the contractual maximum period for honouring vouchers tendered to ICF by contractors under the Green Homes Grant scheme; what proportion of payments have exceeded that period since September 2020; and what steps they are taking to accelerate such payments to contractors who have completed eligible works.

ICF will honour vouchers in line with the Green Home Grant Scheme terms and conditions.

The payment process is a four-step process that requires: the customer to confirm the work has been completed, the installer to record the work on the TrustMark database, the scheme administrator to check the conditions of the voucher issued have been met, and then the scheme administrator to make the payment. The scheme administrator check is to ensure consumer protection and value for money, including undertaking fraud checks.

The scheme administrator aims to pay as soon as possible after this process is complete. We are working with consumers and installers to ensure they are clear on the information and checks required, so that vouchers can be paid as quickly as possible. The scheme administrator is prioritising the payment of the vouchers as a matter of urgency. Official scheme statistics will be published in due course.