Civil Servants: Complaints

(asked on 27th January 2021) - View Source

Question to the Cabinet Office:

To ask Her Majesty's Government what procedures are in place for citizens to complain against an individual civil servant in instances where they are believed to have broken the Civil Service Code; and where are complaints published.

Answered by
Lord True Portrait
Lord True
Leader of the House of Lords and Lord Privy Seal
This question was answered on 10th February 2021

All civil servants are required to adhere to the Civil Service Code values - integrity, honesty, objectivity and impartiality. If a member of the public wishes to complain about a civil servant, they should in the first instance contact the Department or Agency where the civil servant is employed. Each Department or Agency has its own complaints procedure that can be found on GOV.UK.

If the complainant is unsatisfied with the manner in which their complaint was handled, they can request that their Member of Parliament refer the matter to the Parliamentary and Health Service Ombudsman to investigate.

Details of complaints investigated by the Parliamentary and Health Services Ombudsman are available in their published reports on their website, or included in the respective department's annual reports.

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