Jobcentre Plus: Armed Forces

(asked on 13th January 2021) - View Source

Question to the Department for Work and Pensions:

To ask Her Majesty's Government how much they have spent on increasing the number of Department for Work and Pensions Armed Forces Champions since 4 September 2019.


This question was answered on 27th January 2021

The Department for Work and Pensions currently has 46 Armed Forces Champions in place, including at least one in each of the 37 Jobcentre Plus Districts.

Our top priority during the pandemic has been to focus on processing claims and paying people quickly, while supporting all those using Jobcentre Plus services. As a result, the planned additional recruitment to increase the number of Armed Forces Champions was paused. Planning for 2020/21 is underway.

The DWP is proud to continue to provide vital and significant support services for veterans which recognises their particular needs and circumstance. During this pandemic the Department has announced it is recruiting 13,500 more Jobcentre Plus Work Coaches to boost its frontline. Every Work coach is trained on how to provide tailored and personalised support to members of the Armed Forces Community and their families, working in partnership with their district Armed Forces Champion where necessary. In those areas where there are particularly high levels of demand, for example garrison towns, this will form a significant part of the work done in individual Jobcentres.

Veterans are also supported in a number of other ways, for example, they are given early voluntary entry to the Work and Health Programme, and using Service Medical Board evidence where we can a severely disabled person does not have to undergo additional examinations for Employment and Support Allowance and Universal Credit purposes. We are also able to signpost veterans to other organisations for further support where appropriate.

Meanwhile, the department is a supporter of the Armed Forces Covenant which helps ensure members of the armed forces community have access to government support in a number of areas, including:

  • Starting a new career
  • Access to healthcare
  • Education and family well-being
  • Having a home
  • Financial assistance
  • Discounted services, including travel

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