Question to the Department for Work and Pensions:

To ask Her Majesty's Government how pensioners who do not have a bank account will receive their pension when the contract with the Post Office expires in 2021.

The Department’s contract with Post Office Limited for the Post Office Card Account is due to end November 2021. Plans are underway for a replacement service.

The replacement service will ensure that customers who remain unable to open or manage a standard bank account, are provided with a payment mechanism to receive their payment of pension or benefit from Department, over the counter, in their local area. Commercial arrangements are underway, to invite potential suppliers to tender for the contract, via competitive tender later this year.