Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what steps they are taking to ensure that when estimating bills, energy suppliers estimate historic usage only from the property being billed and not from (1) surrounding, or (2) similar, properties.

Ofgem’s licence conditions stipulate that, when estimating bills, suppliers must ensure that each customer is provided with relevant billing information.

Suppliers must also ensure customers receive regular and accurate bills and take all reasonable steps to obtain meter readings at least annually and make a bill or statement available at least twice per year. They must also take reasonable steps to reflect meter readings in bills that have been provided by a customer.