Question to the Department for Work and Pensions:

To ask Her Majesty's Government whether they have identified why the Pensions Service helpline has been giving incorrect advice to women whose State Pension payments were too low about the accuracy of their payments; and what steps they are taking to improve the quality of the advice offered by the helpline.

The Department strives every day to deliver the highest possible customer service to millions of people we support.

It is not possible to comment on substantive assertions.

Department staff receive comprehensive training to ensure that they provide customers with accurate information. If a customer feels that we may have given inaccurate information, we will investigate this thoroughly.

The Department is delivering enhanced training for all staff dealing with State Pension cases and we have ensured that all staff, including our partner G4S, have updated lines to take when handling calls from customers.