Universal Credit

(asked on 11th September 2018) - View Source

Question to the Department for Work and Pensions:

To ask Her Majesty's Government what steps they are taking to ensure that an adequate number of work coaches are in post to manage any increase in caseloads as a consequence of the managed migration to Universal Credit.


Answered by
Baroness Buscombe Portrait
Baroness Buscombe
This question was answered on 19th September 2018

Our plans for managed migration include a range of measures to ensure work coaches are fully prepared to deal with volumes of migrating cases. Resource levels will also be reviewed as part of the planning process to ensure there are sufficient work coaches in place to handle the anticipated volumes.

During 2019 we will test and refine our approach to ensure it is working well. This will include testing work coach preparation and resourcing before we take on larger volumes from 2020 onwards, and complete the process in 2023.

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