Aviation: Repayments

(asked on 9th November 2020) - View Source

Question to the Department for Transport:

To ask Her Majesty's Government what plans they have, if any, to (1) review, and (2) strengthen, the Civil Aviation Authority's powers to issue fines and other penalties against airlines which fail to meet legal requirements in providing refunds to customers in specified time limits.


Answered by
Baroness Vere of Norbiton Portrait
Baroness Vere of Norbiton
Parliamentary Secretary (HM Treasury)
This question was answered on 23rd November 2020

The CAA has full powers to legally enforce compliance of the airline obligations to refund customers for cancelled flights. The Government will review the CAA’s powers in due course to ensure they are fit for purpose for the sector in the future.

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