Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to improve platform advance notice, customer experience and waiting hall overcrowding at London Euston station.

Euston station was designed for a different era and we acknowledge that it needs major investment and modernisation. For the majority of the time the station works, however during times of major disruption, there simply isn’t enough room for passengers and we know this can make for an uncomfortable and unpleasant environment.

Network Rail is developing plans for a major upgrade to London Euston station. Making the best use of tax-payer money, we will deliver a brand-new station concourse that’s fit for the future, and offers much better facilities to passengers. Network Rail continue to work with partners to ensure the upgraded station integrates with the new HS2 station, provides enhancements to wider local transport facilities and offers new homes, community, office and retail spaces.

Ahead of this, the Journey to a Better Euston programme is helping to improve passenger experience, reduce congestion, and enhance the provision of travel information in the short term. Building on improvements delivered over the last 12 months, which included displaying train and customer information on the station's large screen and upgrading the toilets, further plans include:

• Establishing a Customer Information Hub to provide clearer and more timely updates to passengers.
• Upgrading the Assisted Travel Lounge and refurbishing mezzanine seating to improve comfort and accessibility.
• Implementing an enhanced retail strategy and introducing a new multi-faith room to create a more inclusive environment.
• Improving visibility and clarity of travel information screens, alongside concourse adjustments to maximise space for passengers.
• Launching the Team Euston Service Academy to strengthen staff capability and collaboration across industry partners.

These measures are designed to improve advance notice of services, alleviate overcrowding, and deliver a better overall experience for all users of London Euston station.