Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent steps his Department has taken to help ensure that people with non-smart prepayment meter receive their Energy Bill Support Scheme vouchers.

Customers with traditional prepayment meters should have received their first and second Energy Bills Support Scheme (EBSS) discount vouchers. These have been sent by SMS text, email or post.

Data for October indicates all vouchers have been dispatched by suppliers and take up so far is over 60%. The Government is issuing communications via a broad range of channels and stakeholders to increase awareness of the vouchers and how to redeem them. The Government will address any redemption issues identified.