Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, if she will have discussions with Royal Mail on the potential impact of the reduction in opening hours at Royal Mail customer service points on Royal Mail's ability to meet its (a) universal service obligation and (b) quality of service targets.

Decisions on the opening hours of customer service points are an operational matter for Royal Mail.

The Government does not have a role in Royal Mail’s operational or commercial decisions. It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to respond should Royal Mail fail to meet its obligations.