Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of the technology used in HMRC's trader support service system; and if he will require the implementation of an urgent independent assessment of the performance of that technology since it was introduced.

The Trader Support Service (TSS) is operating smoothly and consistently. To date, over 54.5K businesses have registered for the TSS and more than 40.5K of those businesses regularly use it. The service has processed over 1.25m goods movements, involving more than 4.6m consignments, playing an important role in ensuring the free flow of goods within the UK’s internal market.

Governance structures are in place to review the TSS’ performance and IT functionality to ensure it continues to meet its intended purpose. HMRC also monitors customer satisfaction scores, customer feedback and management information to continuously improve the service. The customer satisfaction score in 2023 was 85%.