Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many people have had a (a) telephone and (b) digital appointment with the Pension Wise service since the start of the covid-19 outbreak.

Between 1 March 2020 and 22 September 2020, the following number of Pension Wise appointments were held:

• Total combined complete/incomplete telephone appointments: 53,370
• Fully completed telephone appointments: 46,928
• Incomplete telephone appointments: 6,442
• Digital appointments (self-service): 30,443

An incomplete appointment is where a customer attended an appointment, but it was not completed fully due to a variety of reasons.