Department of Health and Social Care: Telephone Services
(asked on 20th November 2025) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what the total number of calls (a) answered (b) abandoned was for each public helpline numbers provided by his Department and its executive agencies for each year from 2015 to date.
The information requested is not held in the format requested. The NHS England 111 calls offered and abandoned are all published. The NHS 111 Minimum Data Set was the official source of Integrated Urgent Care data from 2011 until the end of March 2021, and is available at the following link:
The annual national data is provided for each financial year. The Integrated Urgent Care Aggregate Data Collection was published as experimental statistics from June 2019, using April 2019 data, until May 2021, using March 2021 data. This data collection is available at the following link: