Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what mechanism Ofcom use to test the accuracy of information reported to them by mobile operators in relation to Universal Service Obligations.

When determining whether a premises is eligible for the broadband Universal Service Obligation (USO), Ofcom takes into account data from Mobile Network Operators (MNOs) on the provision of a fixed wireless service over their networks. Broader mobile coverage is not taken into account.

As part of Ofcom’s Connected Nations report MNOs are formally asked to provide a list of the premises where they are able to offer a service that meets the broadband USO specification, excluding any premises where they do not have sufficient capacity to serve Fixed Wireless Access (FWA) users. Ofcom’s analysis is based on this list of premises. MNOs are required to provide data that is as accurate as possible, but individual circumstances may mean actual availability is unable to match the prediction.

Ofcom does not include Vodafone and O2 in this analysis. Vodafone has not provided an estimate of premise level coverage which factors in the capacity available for FWA users, and O2 currently does not offer a fixed wireless service.

In terms of accuracy of this data, Ofcom tested whether fixed wireless could deliver decent broadband. It measured and published FWA performance service on the EE 4G network as part of its USO work programme (Annex 1 Page 84).

Where a premises is indicated to have an available fixed wireless service that meets the USO specification but this turns out not to be the case, the customer is eligible to apply for the broadband USO.