Question to the Department for Transport:

To ask the Secretary of State for Transport, what progress his Department is making on the introduction of an automated delay repay compensation scheme that is interoperable across train operating companies.

As announced by the Secretary of State in October, the Government will mandate new franchises to introduce simple “one-click” automated claims systems, available via smartphones and smartcard registration. This will make it easier for passengers to claim compensation when they have suffered delays.

We are also encouraging “one-click” compensation to be introduced across all DfT train operators.