Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Innovation and Skills, what steps he is taking to facilitate customers switching suppliers in consumer markets.

We are taking action to make it quick and easy to switch suppliers. Last year, we published six switching principles, urging industry to improve their processes.

The Government has challenged the mobile phone operators to unlock handsets for free, and the major operators have committed to doing so.

We are also legislating for easier switching in the communications markets in the Digital Economy Bill.