UK Visas and Immigration: Telephone Services
(asked on 11th May 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many calls made to the MPs' enquiry line had a waiting time of greater than (a) one hour, (b) two hours, (c) three hours and (d) four hours for a caller to speak to an agent in April 2022.
This question was answered on 16th May 2022
905 - We do not collect data in this format.
904 - Calls have been longer than we would wish, but we have brought in an additional 16 dedicated passport staff to support the MP hotline, reducing wait times significantly.