Postal Services: Standards
(asked on 11th January 2022) - View Source
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the Royal Mail’s current service standards for the delivery of letters.
This question was answered on 11th January 2022
Ofcom, the independent regulator, monitors Royal Mail’s performance and has powers to investigate and take enforcement action if Royal Mail fails to achieve its service standards. Ofcom is consulting on the future regulatory framework for post and plans to issue a statement in Summer 2022.