Railways: Compensation

(asked on 7th December 2015) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to improve the passenger compensation regime for train delays and cancellations.


Answered by
 Portrait
Claire Perry
This question was answered on 10th December 2015

In our manifesto we committed to improve compensation for delayed rail passengers. We have already changed the system to get compensation paid in cash, not travel vouchers, and we are putting new compensation obligations like automatic delay/repay into franchise specifications.

We will negotiate hard with rail operators to get even better compensation arrangements for passengers but also focus on what we all want which is to have the trains run on time.



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