Question

To ask the Minister for Women and Equalities, what steps the Government is taking to help tackle refusal of entry of guide dogs into business establishments.

Under the Equality Act 2010, businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs.

The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers are not placed at a substantial disadvantage compared to non-disabled customers.

The Disability Action Plan published on 5th February 2024 includes an action to establish an assistance dogs and animals working group, which will consider issues including how to educate businesses on the rights of assistance dog owners and to help simplify reporting access refusals.