Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what discussions his Department has had with relevant stakeholders on ensuring that vulnerable pensioners in the North East are protected from online benefit scams.

DWP is taking a number of steps to protect our vulnerable customers from online benefit scams. This includes raising public awareness of benefit scam messages on the Gov.uk website. Our most recent press release relating to Winter Fuel Payment warned our customers to be alert to text message scams in advance of next month’s payments and urging them to forward any suspicious texts to 7726. This is free of charge and helps phone providers block the numbers involved. Customers are also encouraged to forward suspicious emails to report@phishing.gov.uk.

We are also working together with Action Fraud raising awareness on social media sites including Facebook and X formerly known as Twitter. This is alongside DWP’s continued work with trusted partners and charities such as Independent Age to ensure accurate and timely information is available. DWP has also developed a recorded message for our telephone lines to raise awareness of Winter Fuel Payment scams.