Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the level of readability of the correspondence sent by his Department when setting out how a constituent's New State Retirement Pension has been calculated (a) when considering contracted-out National Insurance contributions and (b) in general.

Individuals enrolling in a private pension scheme should receive clear and accessible information from their pension provider or employer about how the scheme may affect their State Pension entitlement. They can forecast their State Pension entitlement using the 'Check Your State Pension' service on GOV.UK, the HMRC app, or by requesting a paper statement with form BR19.

The Department is committed to making communications clear, understandable and accessible for all customers. DWP Customer Communications are tested regularly to ensure they continue to meet customers’ needs. For example, Easy Read products are specifically created to help and support disabled customers. MENCAP test our Easy Read products before publication.