Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking with utilities companies to protect consumers from utility account identity fraud.

The Department for Energy Security and Net Zero is the lead department for the energy sector only.

Regarding energy utility accounts, Ofgem is the energy regulator for Great Britain. Ofgem works to protect energy consumers and ensure they are treated fairly.

Ofgem has a specific counter fraud team who work to detect, prevent, deter, and take firm action where there is evidence of fraud.

Ofgem has also issued guidance to energy suppliers regarding identity checking of new customers. Due diligence on verifying the identity of a customer is important for energy suppliers, especially if they are extending credit on an energy account.