Question to the Home Office:

To ask the Secretary of State for the Home Department, what performance assessment measures she uses to assess the timeliness of TNT in delivering documents from her Department to members of the public.

Her Majesty’s Passport Office assesses the performance of the UK Secure Delivery supplier, FedEx (parent company of TNT), using the following Key Performance Indicators/Service Level Agreements:

• The percentage of urgent deliveries achieved in 24 hours of collection from the print supplier. The target is 99.75%
• The percentage of standard deliveries achieved in 48 hours of collection from the print supplier. The target is 99.75%