Dispute Resolution

(asked on 26th November 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if the Government will introduce mandatory alternative dispute resolution (ADR) to help consumers resolve disputes in respect of the airline sector in the context of most other regulated sectors having mandatory ADR schemes.


Answered by
Robert Courts Portrait
Robert Courts
Solicitor General (Attorney General's Office)
This question was answered on 1st December 2021

The Government remains absolutely committed to ensuring consumers are protected when travelling by air. As announced in both the Global Travel Taskforce report in April, and the recent announcement on Regulatory reforms, we will consult on additional, flexible and modern tools to enforce consumer rights.

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