Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans the Government has to extend dispute resolution to sectors other than second hand car sales and servicing and home improvement.

The Government considers that a number of factors are relevant in assessing whether to extend mandatory business participation in ADR to new sectors. These include the volume or value of consumer problems, the overall consumer experience, and the structure of the market.

The Government consulted on this matter in its Reforming Consumer and Competition Policy command paper and will set out next steps on dispute resolution in its response.