Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that Access to Work grants for deaf and hard of hearing people are renewed without interruption; what steps he is taking to ensure that staff administering Access to Work grants provide reasonable adjustments when communicating with deaf and hard of hearing people; and whether he plans to maintain the current level of funding allocation in real terms for Access to Work grants in (i) 2026/27 and (ii) 2027/28.

To ensure Access to Work grants are renewed without interruption for our deaf and hard of hearing customers several measures have already been put in place, including streamlining our delivery processes and recruiting additional staff. We have also taken steps to modernise the Access to Work customer journey, with all core parts of the Scheme fully digital from April 2024.

There is a variety of contact methods which customers can utilise. These include telephone, textphone, Video Relay Service and email as a reasonable adjustment. Where a customer would like to use email to contact the department as a reasonable adjustment, they should let the Access to Work team know so the Case Manager can follow the appropriate procedure to ensure we can try to accommodate the request. Details can be found at Access to Work: factsheet for customers - GOV.UK

Funding has been secured to continue the Access to Work scheme throughout the Spending Review period.