Question to the Department for Transport:

To ask the Secretary of State for Transport, what estimate he has made of the number of people in Newport West constituency who have yet to receive refunds for flights cancelled during the pandemic.

The data requested for the number of individuals due to receive refunds for flights is not centrally recorded by the Department for Transport.

The UK Civil Aviation Authority reviewed airline compliance on refunds and worked collaboratively to improve performance on consumer obligations, over the summer of 2020. The majority of airlines now pay refunds within seven days. During the pandemic Government made clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible during whilst travelling during the pandemic, and the industry has responded with flexibility.