Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what processes are in place to tackle complaints of people in covid-19 hotel quarantine in respect of (a) dietary requirements, (b) living conditions and (c) the unresponsiveness of hotel staff.

In the first instance, guests should raise any concerns directly with hotel or security staff, who can address practical issues about the hotel room and services. Hotel staff can also escalate concerns if necessary. Where the hotel is unable to resolve the complaint, Corporate Travel Management (CTM), who hold the hotel contracts, will raise issues with the hotel manager. Complaints are investigated by the hotel and processes changed if so required. If necessary, CTM will require the hotel to make improvements within a given time period.