Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent steps his Department has taken to help ensure that energy companies are providing customers with vouchers for electricity pre-payment meters under the Energy Bills Support Scheme.

Suppliers should take action to encourage all traditional pre-payment customers to redeem their EBSS payment during the scheme month. Replacement credit can be issued up until the scheme closing date of 30 June 2023.

Suppliers have an obligation, and must be able to evidence, that they have attempted to make a minimum of three attempts to contact customers who have not redeemed their payment by at least two different methods – including at least one month before the expiry of the unredeemed EBSS payment. If a customer requests an expired voucher be reissued, suppliers should comply with the request.